Call Book Valuation
Tenants

Maintenance Portal

Report a repair, get an instant ticket reference, and track your past reports.

In an emergency

Smell gas?

Call the National Gas Emergency line immediately on 0800 111 999. Don't use switches, open flames or the portal — get to safety first.

Uncontainable water leak?

Turn off the stopcock, then call our out-of-hours line on 01733 324444 and choose the option to speak to the on-call team.

Report a repair

For non-emergency issues. You'll receive a ticket reference right away.

Please enter your name.

Please enter a valid email address.

Please enter a contact number.

Please enter your property address.

Please choose a category.

Please choose an urgency level.

Please describe the problem.

What happens next

  • You'll get a reference number straight away — save it to track progress.
  • Your named property manager reviews it and arranges a contractor or access as needed.
  • Routine repairs are typically actioned within 5 working days; urgent issues sooner.
  • We'll contact you by phone or email to confirm timings.

Track your reports

Enter the email you used to report a repair to see its status.

Reports are stored on this device — if you switch phone, browser or computer, call the office and we'll look it up for you.